Capitec

Capitec's banking app, USSD and internet banking have been offline since early on Thursday morning. But card payments and ATMs are not affected.

"Capitec Bank is still experiencing an infrastructure problem in the central servers that support our banking channels. Card payments and ATMs remain unaffected by the outage. The bank's app, online banking and USSD service for customers without smartphones have been offline since Thursday morning.

The bank has a customer base of 16.7-million, some of whom are registered for the online banking service which is affected. The problems started on Thursday ...

Discovery Bank and Standard Bank appeared to join in the fun, with Discovery telling people they “really cannot struggle like this”. ATMs and other services were also affected on Thursday, but the bank reassured clients on Friday morning that they could “continue to make use of card payments and ATMs”. “We are absolutely committed to resolving this as soon as possible and have a team of technology experts correcting the problem,” the bank said.

Capitec Bank says it is still experiencing infrastructural problems in the central servers that support its banking channels. Moneyweb checked the mobile ...

This follows after the bank tweeted on Thursday morning that it was aware of client’s connectivity issues with its app, internet banking and USSD services. The bank says clients can still make use of ATMs and bank cards for payments. For the past 24 hours, clients have only been able to use Capitec’s ATMs and bank cards for transactions while its mobile banking application, USSD and internet banking services remain offline.

How does South Africa's largest retail bank with over 18 million clients create a culture of giving back for the long-term? Capitec Bank has managed to ...

All our employees share this mission and have a deep desire to make a difference on a personal level.” - It needs to be measurable: It’s crucial that the volunteerism framework is very structured, with clear baseline and end-line measurements. As resources get eroded and people and the planet take strain, corporates are more conscious than ever before of our impact and need to give back. - It needs to be easy: It takes serious strategic thinking to create ongoing volunteering opportunities for 15 000 employees across the country. It breaks job monotony with inspiring acts and ways to make a personal contribution to the country. Moodley – one of the founding members of the Capitec Foundation – has served on multiple boards.

The bank's downtime across all its digital banking channels enters day two, with its branches all being offline.

Some of the bank’s customers have been raising concerns about their funds possibly disappearing from their bank accounts. “Capitec Bank is still experiencing an infrastructure problem in the central servers that support our banking channels. We realise this is a terrible experience for our clients and apologise for the inconvenience if you have tried to make use of our banking app, USSD and internet banking in the last 24 hours.”

The bank's downtime across all its digital banking channels enters day two, with its branches all being offline.

Some of the bank’s customers have been raising concerns about their funds possibly disappearing from their bank accounts. “Capitec Bank is still experiencing an infrastructure problem in the central servers that support our banking channels. We realise this is a terrible experience for our clients and apologise for the inconvenience if you have tried to make use of our banking app, USSD and internet banking in the last 24 hours.”

Capitec continues to experience an infrastructure problem on its central servers that support its banking channels.

While we are experiencing technical issues, here are the channels that work. We sincerely apologise for the inconvenience caused to affected clients.— Capitec (@CapitecBankSA) pic.twitter.com/fa2BGIxyMP August 5, 2022 We are absolutely committed to resolving the issue and have experts who are on it.

Capitec South Africa has apologised to its customers for any inconveniences caused by ongoing outage issues on its mobile banking app and other digital ...

— Nozi (@noziphomash)August 4, 2022 — Capitec (@CapitecBankSA)August 4, 2022 Capitec South Africa has apologised to its customers for any inconveniences caused by ongoing outage issues on its mobile banking app and other digital services.

Scores of angry customers took to Twitter after the bank's digital platforms were hit by downtime today.

ATMs and cards are working.” The bank also sent SMS notifications to customers, noting: “Our IT team is working on fixing the issue as soon as possible.” “We want to assure you we are working on it and doing everything possible to resolve the issue.