Webafrica
2022 - 10 - 3
Webafrica slapped with R30,000 fine (MyBroadband)
The Internet Service Providers' Association (ISPA) fined Webafrica R15,000 for failing to display its email address on its contact page and a further R15,000 ...
“The WhatsApp menu should have cancellation as an option on the first page of drop-down menu items if this is the sole process available for cancellation of a service,” the report reads. “For the failure to act in good faith towards the customer by having an easy and transparent cancellations process I fine the member R15,000.” “For failure to have the correct contact details the member is fined R15,000,” ISPA’s independent adjudicator report reads.
Webafrica explains incorrect data billing — Terabytes consumed ... (MyBroadband)
In one customer's case, his account showed consumption of between 143-145GB per hour, including when he was asleep.
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