Webafrica

2022 - 10 - 3

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Image courtesy of "MyBroadband"

Webafrica slapped with R30,000 fine (MyBroadband)

The Internet Service Providers' Association (ISPA) fined Webafrica R15,000 for failing to display its email address on its contact page and a further R15,000 ...

“The WhatsApp menu should have cancellation as an option on the first page of drop-down menu items if this is the sole process available for cancellation of a service,” the report reads. “For the failure to act in good faith towards the customer by having an easy and transparent cancellations process I fine the member R15,000.” “For failure to have the correct contact details the member is fined R15,000,” ISPA’s independent adjudicator report reads.

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Image courtesy of "MyBroadband"

Webafrica explains incorrect data billing — Terabytes consumed ... (MyBroadband)

In one customer's case, his account showed consumption of between 143-145GB per hour, including when he was asleep.

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